Title: HandleMe Support | Novarch LLC
URL: https://novarch.lol/handleme-support.html
Description: Support for HandleMe, the iPhone digital business card app by Novarch LLC, including help with HandleMe Premium lifetime purchases.
Publisher: Novarch LLC (https://novarch.lol)

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Support

# Get help with HandleMe.

Have a question, found a bug, or need a hand with HandleMe Premium? Reach out and we will help. HandleMe is an iPhone app for creating digital business cards, sharing them by QR, image, or file, and saving cards you receive.

[Email us](mailto:yohannesakhaile@novarch.lol) Read the FAQ

Typical reply

**Within 1–2 days**

We answer support and beta questions by email. Include your iOS version and a short description of the issue so we can help faster.

Contact

## Reach the HandleMe team.

The fastest way to reach us is email. Share what you were doing, what you expected, and what happened.

Email

### Direct support inbox

Email us for support, feedback, or beta questions at [yohannesakhaile@novarch.lol](mailto:yohannesakhaile@novarch.lol).

TestFlight

### Join or report from the beta

HandleMe is in external beta. Join through [TestFlight](https://testflight.apple.com/join/VaNWP1RA) and send feedback right from the TestFlight app.

HandleMe Premium

## Lifetime Premium, one purchase.

HandleMe Premium is a one-time, lifetime in-app purchase through the App Store. There is no recurring subscription. Buy it once and it stays unlocked on your account.

Restore

### Restore your purchase

Switched devices or reinstalled the App? Open HandleMe and use Restore Purchases. As long as you are signed in with the same Apple ID, your lifetime Premium unlocks again at no extra cost.

Billing

### Refunds and billing

Purchases, billing, and refunds are handled by Apple. You can request a refund through [reportaproblem.apple.com](https://reportaproblem.apple.com). Reach out to us if the App itself is not unlocking after a purchase.

FAQ

## Common questions.

- ### Is HandleMe Premium a subscription?
  No. HandleMe Premium is a single lifetime purchase. You pay once and keep Premium features, with nothing to renew.
- ### How do I share my card?
  Open the share tab and present your QR code for someone to scan. When QR is not the best fit, you can also share your card as an image or file.
- ### Where are my saved cards stored?
  Cards you create and cards you receive are stored on your device. Novarch LLC does not collect them. See the [Privacy Policy](https://novarch.lol/handleme-privacy.html) for details.
- ### I bought Premium but it is not unlocked. What now?
  First try Restore Purchases in the App while signed in with the Apple ID used for the purchase. If it still does not unlock, email us with your iOS version and we will help.
- ### Which devices does HandleMe support?
  HandleMe is an iPhone app and is currently available through external TestFlight beta.